Privacy Policy - Vetlyx

Last updated: December 9, 2025

Welcome to the Vetlyx online platform. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Vetlyx LLC (hereinafter referred to as "we," "us," "our") collects, uses, discloses, and protects your personal data when you use our website and mobile application (collectively, "online service").

1. Important Information and Who We Are

This Privacy Policy is intended to inform you about how we process your personal data when you use our online service. It is important that you carefully read this Policy to ensure you understand our practices regarding your personal data.

Contact Information:

2. Data We Collect

We may collect, use, and store various types of personal data about you:

  • Personal Information:

    • Identification Data: name, surname, middle name, date of birth.
    • Contact Information: phone number, email address.
    • Other Information: any other data you provide while using the service.

  • Medical Records:

    • Information about animals, including veterinary reports, treatment history, uploaded documents, and images.

  • Financial Information:

    • Payment details collected during subscriptions to PRO or PRO+ plans.

  • Technical Data:

    • IP address, browser type and version, access time, time zone settings, operating system, device type.

  • Profile Data:

    • Your login and password, purchases or orders made by you, your interests, reviews.

  • Usage Data:

    • Information on how you use our online service.

  • Marketing and Communication Data:

    • Your preferences regarding receiving marketing materials from us.

3. How We Collect Your Data

We collect your personal data in various ways:

  • Direct Interaction:

    • You provide your data by filling out forms on our online service or communicating with us via email or phone.

  • Automated Technologies:

    • During your interaction with our service, we automatically collect technical data.

  • Third Parties:

    • We may receive data from third parties, such as service providers, technical services, or payment systems.

4. Purpose of Data Processing

We use your personal data for the following purposes:

  • Service Provision:

    • Managing your accounts.
    • Keeping medical records for animals.
    • Processing payments and managing subscriptions.

  • Service Improvement:

    • Analyzing and improving the operation of our online service.
    • Personalizing your user experience.

  • Communication:

    • Informing you about updates, policy changes, promotions, and special offers.
    • Providing support and responding to your inquiries.

  • Security:

    • Protecting our online service from fraud and unlawful activities.

  • Legal Obligations:

    • Complying with legal and regulatory requirements.

5. Legal Basis for Processing

We process your personal data based on:

  • Your Consent:

    • When you give us permission to process your data for specific purposes.

  • Contract Fulfillment:

    • When processing is necessary to provide services to you.

  • Legitimate Interests:

    • To ensure the security and improvement of our service.

  • Legal Obligations:

    • When we are required to comply with legal or regulatory requirements.

6. Data Sharing and Disclosure

We do not share your personal or medical data with third parties without your explicit consent, except in the following cases:

  • Service Providers:

    • We may share your data with service providers (e.g., payment processors) who process your data only according to our instructions and are obligated to maintain confidentiality.

  • Aggregated Data:

    • We may use anonymous, aggregated data for statistical and demographic purposes (e.g., total number of animals in a region).

  • Legal Requirements:

    • If required by law, we may disclose your data to relevant authorities.

7. International Data Transfers

Your data is stored on secure servers located in the European region. In the case of data transfers outside Ukraine, we ensure an appropriate level of protection in accordance with applicable laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure, including:

  • Data Encryption:

    • Using modern encryption methods to secure information.

  • Access Control:

    • Limiting access to your data only to employees who need it to perform their duties.

  • Regular Audits:

    • Periodically reviewing our security practices to identify and address potential vulnerabilities.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. After this period, we securely delete or anonymize your data.

10. Your Rights

According to Ukrainian law, you have the following rights regarding your personal data:

  • Right to Access:

    • You can request confirmation of whether your personal data is being processed and obtain access to it.

  • Right to Rectification:

    • You can request the correction of inaccurate or incomplete data.

  • Right to Erasure:

    • You can request the deletion of your personal data in certain circumstances.

  • Right to Restriction of Processing:

    • You can request the restriction of processing your data under certain conditions.

  • Right to Data Portability:

    • You can receive a copy of your data in a structured, commonly used format.

  • Right to Object:

    • You can object to the processing of your data for specific reasons.

  • Right to Withdraw Consent:

    • If processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us at support@vetlyx.com. We will respond to your request as soon as possible.

11. Cookies and Other Tracking Technologies

We use cookies and similar technologies to enhance the functionality of our online service. This helps us:

  • Remember your preferences and settings.
  • Understand how you use our service to improve it.
  • Ensure the security and integrity of the service.

You can manage cookie settings in your browser. However, disabling cookies may affect the functionality of the service.

12. Children's Privacy

Our online service is not intended for children under the age of 13. We do not knowingly collect personal data from children without parental or guardian consent. If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete such information.

13. Links to Third-Party Resources

Our service may contain links to third-party websites or applications. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or through our online service. We recommend regularly reviewing this Policy to stay informed about our privacy practices.

15. How to Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:

16. Your Responsibilities

It is important that the information we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data during your use of our online service.

17. Legal Basis for Processing

We will process your personal data only when permitted by law, including:

  • Consent: when you have provided consent for data processing.
  • Contract Fulfillment: when processing is necessary for the performance of a contract with you.
  • Legal Obligations: when we must comply with legal requirements.
  • Legitimate Interests: when processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your rights do not override those interests.

18. Data Transmission Security

We apply modern encryption methods to secure data transmission between your device and our servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

19. Marketing Communications

We may send you marketing messages about our services and promotions. You can opt out of receiving such messages at any time by following the instructions in the message or contacting us.

20. Complaints and Dispute Resolution

If you believe we have violated your privacy rights, you have the right to file a complaint with the relevant data protection authority in Ukraine. We value the opportunity to address your concerns directly and encourage you to contact us first.

21. Acceptance of Terms

By using our online service, you confirm that you have read and agree to this Privacy Policy and its terms.

Thank you for trusting Vetlyx. We are committed to protecting your privacy and ensuring the security of your personal data.

22. Account Deletion and Data Retention

You can initiate account deletion from your user profile page. Once requested, we take steps to ensure your personal data is removed or anonymised. However, certain categories of data may be retained for the reasons set out below.

  • Professional and organisational records. If you were associated with an organisation (e.g. a veterinary practice), certain professional records — including medical certifications, vaccination logs and other legally required documents — may be retained to preserve the integrity of the organisation's records and to comply with applicable law.

  • Anonymisation of personal data. For compliance purposes we retain only what is necessary; personal identifiers (such as your name and contact details) are removed or anonymised. In some cases, anonymised information may be retained for analytics or statistical purposes.

  • Retention period. Data not legally required to be kept indefinitely will be retained for a limited period (e.g. up to 6 months) after account deletion to complete necessary processes and legal obligations. After this period, the data will be fully anonymised or deleted.

We are committed to protecting your privacy and data security while complying with all applicable legal and regulatory requirements. If you have any questions about our data retention practices, please contact us.